Please ensure you have first attempted our automated process of resetting your password, you will be sent an email with a link to set a new password. Once you have set your new password, you should be able to sign in.
When choosing a new password, please ensure your new password complies with the following rules:
- Minimum of 12 characters
- At least one number
- At least one special character
- You have not used this password before
If you are having issues with your password and signing into your account, please complete the form below and Tom’s support team will help restore your access to your account.
- This process requests Tom’s admin team to personally access your account and make changes. While we will attempt to respond as quickly as we can, you will only get a response during the week.